Privacy Policy
FLOWSTIM TECHNOLOGY (hereinafter "the company", "we", "our") with its registered office at Pôle Economique, 1010 Avenue de l’Europe, 33260 La Teste-de-Buch, collects and processes data to allow the user (hereinafter the "user", "you", "your") to optimally use the website www.Flowtens.com (hereinafter the "site"), the FLOWTENS application (hereinafter the "application"), and the platform for healthcare professionals (hereinafter the "platform"). As the data controller, we take particular care in protecting your data and wish to inform you about how your data is processed. This privacy policy (hereinafter the "privacy policy") details the information we collect from users of the site and the application and under what conditions. This privacy policy forms an integral part of the Terms and Conditions of Sale (T&Cs) of the website www.flowtens.com and the Terms of Use (ToU) of the application and platform. Please note that using the site and application requires acceptance of this privacy policy and the T&Cs or ToU.
Definitions
Application: refers to the FLOWTENS mobile application.
Personal Account: refers to your account created on the application or the website www.flowtens.com.
Cookie: refers to an information file that the site or application may store on a personal computer’s hard drive to identify you during its validity period.
Data: refers to any information relating to an identified or identifiable natural person, directly or indirectly, including through additional information. This includes personal data and any other data that allows identifying a natural person.
Platform: refers to the platform accessible at suivi-patient.flowtens.com, intended for healthcare professionals and operated by FLOWSTIM TECHNOLOGY.
Applicable regulations: refers to the French Data Protection Act n° 78-17 of January 6, 1978, as amended in 2004 ("Informatique et Libertés"), the EU General Data Protection Regulation (EU) 2016/679 ("GDPR"), and any other applicable data protection laws.
Services: refer to the services provided on the application or the site.
Site: refers to the website www.flowtens.com.
Company: refers to FLOWSTIM TECHNOLOGY, SAS.
Processing: refers to any operation or set of operations performed on data or datasets.
1. What is the legal basis for data processing?
The collection and processing of your data for the purposes described in this privacy policy are based on:
- Your consent;
- The execution of the Terms of Use (ToU).
When creating your personal account on the application or the site, you accepted the ToU or T&Cs, which include this privacy policy, thereby agreeing that we process data for the purposes outlined below.
Where processing is based on consent, you may withdraw it at any time in accordance with applicable regulations.
2. What data do we collect?
When using the site, we may collect and process the following data:
2.1. Data collected to provide services
Mandatory fields are marked with an asterisk. Without providing these data, we cannot offer the services on the site or the application.
| Service | Data |
| Creation of a user personal account on the application |
|
| Clinical follow-up via the application and sharing data with the physician of choice |
These are considered sensitive data under applicable regulations and require your consent for processing. |
| Contacting the manufacturer (contact@flowtens.com) | Email address |
| Orders via Customer Service (order@flowtens.com) |
|
| Use of the Platform by healthcare professionals | RPPS number |
Technical Data and Cookies
We may automatically collect technical data such as login information or IP addresses. We may also collect data automatically through cookies or trackers. Please refer to the cookies policy below.
3. What purposes do we use collected data for?
- Enable creation, access, and management of your personal account on the application
- Send emails to:
- Confirm account creation;
- Provide information about orders, the application, platform, site, and related products.
- Provide requested information and services, including:
- Purchase of products
- Clinical follow-up via the application and physician platform
- Manage and process your orders and payments
- Respond to contact requests
- Enable sharing of data with physicians
- Manage, update, and improve the site, application, and services
- Enhance your experience and support your navigation on the site and application
- Prevent fraud
- Handle unpaid balances and disputes
- Ensure compliance with applicable laws, regulations, and the ToU/ T&Cs
- With your consent, process your data for marketing purposes and communications from partners
- Other purposes specified when collecting data
- We may process your data for additional compatible purposes; you will be informed accordingly.
4. Do we share collected data?
4.1. We do not share your data with third parties except as described below.
4.2. We may share certain data with:
- Service providers (hosting, product shipping, commercial, legal, financial) acting on our behalf;
- Physicians of your choice, with your consent;
- Business partners, with your consent, for product offers, services, or marketing;
- Platforms or social networks, with your consent, for marketing or advertising.
4.3. You may receive promotional offers via email from our partners, with your consent.
4.4. We do not sell or rent data to third parties; consent will be obtained otherwise.
4.5. We may provide data to judicial authorities if legally required.
4.6. We may share data to enforce our ToU or T&Cs, or to protect company rights.
5. How long do we retain your data?
- Data is retained for as long as necessary for the purposes described above.
- Billing data: 10 years from the invoice date.
- Prospect (non-client) data: 2 years from last contact.
- Accepted cookies: limited duration per section 7.
- You may unsubscribe from newsletters at any time via links in emails.
- You may delete your personal account at any time; data will be deleted within 1 year after uninstalling the app.
- You may withdraw consent for data processing at any time (marketing, commercial purposes).
After retention periods or upon request, data will be permanently deleted, except where legally or regulatorily required.
6. Where and how do we store your data?
Data is stored and hosted within the European Union. Transfers outside the EU comply with applicable data protection regulations. Sensitive data is hosted by certified healthcare data providers.
7. Cookies Policy
Cookies are considered personal data.
7.1 Cookies used and purposes: functionality, analysis, performance, and advertising.
Types include session cookies, functional cookies, and performance/advertising cookies, as described in the table.
7.2 Cookie management: users may accept, refuse, or withdraw consent at any time; settings may affect site/app navigation.
7.3 Retention period: choices stored for a maximum of 6 months.
8. Your rights regarding data
- Right of access
- Right to restriction
- Right to rectification
- Right to erasure
- Right to data portability
- Right to object
- Right to give directives after death
- Right to complain to CNIL (www.CNIL.fr)
- Right to withdraw consent at any time
To exercise your rights, contact contact@flowstim-technology.com. A copy of your ID will be requested to verify identity. Data will be kept 1 year after submission.
9. How do we protect your data?
We implement appropriate technical and organizational measures to ensure confidentiality, integrity, and security. Providers are bound to the same standards. Users are responsible for protecting their passwords and account access.
10. Updates to the privacy policy
This policy may be updated; updates take effect upon posting on the site or application. Please check regularly.
11. Contact
You can contact us by sending letter to FLOWSTIM TECHNOLOGY, Pôle Économique 1010 Avenue de l'Europe, 33260 La Teste de Buch, FRANCE, or by email at: contact@flowstim-technology.com